What is Zen-Noh wagyu?

• Zen-Noh Wagyu is top quality Wagyu beef imported from Japan. It is sourced from purebred Japanese black cattle. The prefecture we receive will be based on which Zen-Noh determines is the best quality at the time. Majority of the time, it will come from Miyazaki or Kagoshima.

How are the steaks cut?

• Every 3 lb order will be cut into 2 pieces. Example: A 6 lb order will be cut into 4 pieces. A 9 lb order will be cut into 6 pieces.
• Filet mignon orders will be cut into 6–8 oz medallion pairs. These will come in more pieces than other steaks.

How will my products be packaged?

• All products are vacuum sealed, wrapped in astro-foil and packed with an ice pack to ensure the products remain properly chilled during shipment. 

When are orders shipped? *Expecting slight delays due to Covid-19. Please allow 2-4 business days for orders to be shipped. Contact us directly if you have an urgent request*

• FedEx overnight shipping to your doorstep. The package must be signed for.
• Orders are only shipped Monday-Thursday. Orders received before 2PM PST will be shipped within 1-2 business days. Orders received on Friday before 2PM PST will be shipped on Monday (non-holiday). Orders received on Saturday or Sunday will be shipped by Tuesday.
• We do not ship to Guam, US Virgin Islands or anywhere international (USA only).

How are local pick-up orders handled?

• We will contact you via e-mail to arrange pick-up in Burlingame, CA or San Jose, CA.
• Burlingame, CA pick-ups will be available most weekdays during regular business hours.
  
• San Jose, CA pick-ups will be every 2 weeks with the possibility of weekly depending on demand.
  

What types of payment do you accept?

• Payment is made via Square through our shopping cart.